Google Tests Scripting Feature for Online Apps May 28, 2009
The company is about to release a beta tool that will let users of its Siebel customer relationship management software import and export data from Google Docs, said Dipock Das, a senior director with Oracle's CRM group. Product Categories. (Yahoo News -- Technology)
Computer system quickenscity response to complaints May 27, 2009
Even with the initial successes of the new tracking system, known in City Hall as CRM or Customer Relationship Management, city officials admit it leaves room for improvement. In three of the 18 types of complaints tracked, response time increased slightly. (Boston Globe)
NetSuite CFO Jim McGeever to Present at Upcoming Investor Conferences May 23, 2009
NetSuite allows companies to manage their key business operations - including customer relationship management (), enterprise resource planning () and , and -- in a single hosted system. Live webcasts and replays of available presentations can be accessed on the investor relations portion of the company's website at. (PR Newswire)
State, FERC Thawing an Icy Relationship May 22, 2009
Customer Relationship Management, SSSSaleslogix training, sales and support, CRM Customer Relationship Management, sales force automation ... Customer Relationship Management, SSSSaleslogix training, sales and support, CRM Customer Relationship Management, sales force automation. (Yahoo News -- Utility Industry Deregulation)
Press Ganey Names Chief Sales and Marketing Officer May 21, 2009
Previously, he was senior vice president of sales and corporate marketing at Solucient, a leading provider of benchmarking products and data analytic services for strategic planning, operational, clinical, and customer relationship management to the provider and pharmaceutical markets. Al has also worked in senior leadership roles with Eclypsis Corporation, Carelinc Corporation, HealthVision, and Ameritech Health Connections. (PR Newswire)
Intalio buys 2 software companies May 20, 2009
CodeGlide focuses on customer relationship management; ProcessSquare has developed a Web-based business process management application. Both product lines have been fully integrated within Intalio's product stack over the past six months. (San Jose Business Journal, CA)
Intelliworks to help GMU raise enrollment May 19, 2009
GMU s executive education program will use Intelliworks customer relationship management system to offer students personalized communication. GMU s executive education program is experiencing a boom in business, says the institution, because companies are evaluating the return on investment of continuing education and the public university boasts lower enrollment fees over its private counterparts. (Washington Business Journal, DC)
NCO trims 1Q loss May 19, 2009
NCO is organized into three operating divisions: Accounts Receivable Management (ARM), Customer Relationship Management (CRM) and Portfolio Management (PM). The additional revenue was primarily the result of increased volume from new and existing clients as they continued to increase their use of outsource partners in order to meet staffing needs in a rising delinquency environment. (Philadelphia Business Journal, PA)
Ben Kiker Joins Jive Software As Chief Marketing Officer May 19, 2009
Prior to Interwoven, Kiker was Vice President of Americas Marketing for Siebel Systems, the company that established the customer relationship management (CRM) market and became the largest provider of CRM solutions in the world. Prior to Siebel, Kiker served as Senior Vice President and Chief Marketing Officer for Onyx Software and was instrumental in increasing the company's market opportunity by expanding the company's portfolio to include customer, process and performance management... (Yahoo News -- Press Releases)
Fujitsu and Salesforce.com Sign Partnership in Software-as-a-Service for CRM May 18, 2009
1] CRM: Customer Relationship Management [2] SFA: Sales Force Automation. About Salesforce. (JCN Network, Japan)
Protecting Revenue: Utilities Combat Energy Theft May 13, 2009
North Delhi Power's most notable innovation has been the integration of its geographic information system (GIS) with a number of other applications to manage network planning, operations, commercial and asset management, and customer relationship management with the goal of improving connections, metering, billing and collections. The GIS is also linked with the organization's enterprise resource planning system to plan investment programs aimed at upgrading and extending the distribution... (Energy Pulse, CO)
Creating Growth in a Down Economy: Strategic Account Management Professionals Convene in Hollywood, Florida, to Learn and Share Tactics for Growth During Economically Uncertain Times May 13, 2009
GCS is DHL's dedicated customer relationship management organization for the group's top 100 customers worldwide. GCS serves customers in 220 countries and territories, covering key industry sectors including Automotive, Aerospace, Consumer Products & Services, Engineering & Manufacturing, Life Sciences & Healthcare, and Technology. (PR Newswire)
Cossette - Mr. Duffar leaves Cossette Inc.'s Board of Directors May 12, 2009
A customer-driven organization built around highly specialized business units, Cossette also offers Convergent Communications(TM), a unique working method that brings added value to the client by integrating various services offered by the Group, including strategic planning and research, advertising, media buying and channel planning, sales promotion, direct response, database and direct marketing, customer relationship management, interactive marketing and technology solutions, public... (PR Newswire)
Accountants drag their feet when it comes to CRM May 11, 2009
A year ago, IT Zone's identified both behavioural and technological blocks to adoption of customer relationship management (CRM) systems within the profession. According to some suppliers, accountants are still reluctant to entrust personal client relationships to automated systems. (Accounting Web, UK)
Technology upgrade improves efficiency May 8, 2009
For example, New Resources developed a hosted customer relationship management tool its customers can access over the Internet and essentially rent and avoid making an upfront investment in the software and hardware. Customers input their customer activity and the system generates reports to help them analyze their businesses. (Milwaukee Business Journal, WI)
Maximizer Mobile CRM Solutions Awarded Sprint Smartphone Certification for BlackBerry(R) Smartphones May 7, 2009
VANCOUVER, BRITISH COLUMBIA--(Marketwire - May 7, 2009) - Maximizer Software Inc. (TSX: - ), a leading provider of simple, accessible customer relationship management (CRM) solutions, today announced that it is now a member of the Sprint Smartphone Certification Program ... Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. (CCNMatthews Press Releases)
Contact Center Industry in Asia Pacific to Cross 3 Million Seats by 2014: Frost & Sullivan May 6, 2009
Business Processing Association of the Philippines (BPA/P), BPO Services Association Unlimited (BSA/U), Customer Relationship Management and Contact Centre Association Malaysia (CCAM) and Hong Kong Call Center Association (HKCCA) are the supporting associations for the summit and PRNewswire is the official Newswire for the summit. The media partners for the summit include Business Today, China CSR, Chinatechnews, China Newswire, Developing Telecoms, Innovation in CRM, Strategic Path Asia and... (PR Newswire)
The New America May 6, 2009
Customer relationship management software is another strength. Partly because of this shuffling of the telco deck, the top players will hike capital spending by 57% in 2009, according to a recent report by the research firm Yuanta. (Investors Business Daily)
LMC to honor achieving alumni during graduation (4) May 5, 2009
Wygonik is the executive vice president and chief marketing officer for Competitive Edge in Stevensville, where she oversees the company's organizational leadership team, human resources, key account sales, new business development strategy, customer relationship management and marketing. After graduating from Lake Michigan Catholic High School, Wygonik attended LMC for one year before transferring to Western Michigan University where she earned a degree in marketing. (The Herald-Palladium)
JumpShop and Fone Solutions Join Maximizer Software's Partner Program as First Mobile-Focused Channel Partners May 5, 2009
VANCOUVER, BRITISH COLUMBIA--(Marketwire - May 5, 2009) - Continuing to strengthen its Mobile CRM brand and reach, Maximizer Software Inc. (TSX: - ), a leading provider of simple, accessible customer relationship management (CRM) solutions, today announced that it is has signed its first mobile-focused channel partners, JumpShop and Fone Solutions, to its partner program ... Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions,... (CCNMatthews Press Releases)
StrategicOne Delivers Business Dashboards to CRM Clients Using Tableau's Rapid Fire Business Intelligence Software May 4, 2009
SEATTLE, May 4 /PRNewswire/ -- (), the global leader in rapid fire () and , today announced that implemented Tableau to provide client-facing business dashboards and customer relationship management (CRM) analytics. StrategicOne is a proven leader in CRM analytics and serves clients including The Salvation Army, American Red Cross, Focus on the Family, Hallmark, Payless ShoeSource and Coca-Cola. (PR Newswire)
Oracle's Internet-based programs May 1, 2009
The company is also expanding its line of customer relationship management software, or CRM programs, which companies use to manage sales and marketing activities, the person said. Those CRM programs compete with ones from Salesforce. (India Times)
The silver lining of cloud computing May 1, 2009
And Voices uses a customer relationship management system that runs on the Web to manage its sales and marketing efforts. Mr. Ciccarelli says relying heavily on outside computing power the company has Apple Macintosh desktop computers, but no servers saves money and eliminates the hassle of maintaining its own systems. (Globe and Mail -- Technology)
Suddenly Unemployed? Tap Your Inner Entrepreneur Apr 29, 2009
For that you need a customer relationship management (CRM) product. Again, for no money down and a modest monthly subscription fee, you can buy the same CRM functionality that costs big companies hundreds of thousands of dollars. (SmallBusinessComputing)
Ingres Refreshes BI Appliance With Salesforce.com Integration Apr 29, 2009
com subscribers can use the Ingres Icebreaker applicance to run ad-hoc queries and trend-analysis reporting against sales data within the software-as-a-service vendor's customer relationship management applications ... com subscribers can use the Ingres Icebreaker applicance to run ad-hoc queries and trend-analysis reporting against sales data within the software-as-a-service vendor's customer relationship management applications. (TechWeb)
CDC Software Picks Vaultus For Enterprise-Grade Mobility For Pivotal CRM Apr 29, 2009
Pivotal CRM is an innovative customer relationship management software suite that offers a superior user experience, rich functionality, and a highly flexible application platform that enables companies to easily model their unique business practices ... About Pivotal CRM: CDC Software's Pivotal CRM is a flexible, powerful customer relationship management solution for companies that want to use CRM strategically -- to model, enhance, and streamline their unique sales, marketing, and customer... (Yahoo News -- Press Releases)
Accounting Technology Names Queue Associates to Annual VAR 100 List Apr 29, 2009
These interconnected solutions include accounting, finance, project accounting, financial reporting, Internet-enabled enterprise resource planning (ERP), sales force automation and customer relationship management (CRM) systems ... customer relationship management. (Yahoo News -- Press Releases)
Hosted Microsoft CRM Extends Concentrix Portfolio Apr 29, 2009
Leading UK customer relationship management (CRM) specialist and IT solutions provider Concentrix is now providing Microsoft Dynamics CRM 4 ... Background Information Concentrix is a leading UK independent customer relationship management (CRM) specialist, business management software specialist and IT solutions provider. (Yahoo News -- Press Releases)
Oracle to make hay while sun shines Apr 28, 2009
Apart from the staple CRM (customer relationship management) and ERP (enterprise resource planning) systems, Oracle will put more focus on two unique needs of this sector demand planning and intellectual property protection. Jasbir said solar-panel making is different from other manufacturing tasks and Oracle plans to cater for these differences using technologies it has helped develop in conjuntion with companies that it has acquired throughout the years. (The Star Online, Malaysia -- Technology)
Yesterday's Winners Are Tomorrow's Losers Apr 18, 2009
Is it possible that a software company will drum up a more cost-effective answer to customer relationship management, a research specialist will find more compelling ways to enlighten Chinese investors, or a new beverage will win over this country's sippers. Of course. (MSNBC -- Business)
Company Profile for Event Innovation Inc. Apr 18, 2009
The company is a leading provider of social ticketing, stored value membership cards and customer relationship management software applications and related services to the sports, performing arts and entertainment industries by connecting entertainment venues to attendees and enabling new communication capabilities that can enhance event experiences. Event Innovation is headquartered in Washington, D.C., with offices throughout the U.S., Europe, and Australia. (Yahoo! Wire -- Entertainment News)
Fujitsu and Cisco Expand Strategic Alliance to Deliver Unified Communications Solutions in Japan Apr 16, 2009
Fujitsu will also develop middleware to help customers to link existing customer relationship management (CRM) applications to Cisco Unified Communications Manager to deploy next-generation call centers. Using Cisco Unified Communications technology, Fujitsu will integrate customer communications with Microsoft Exchange Server, and IBM Notes/Domino. (JCN Network, Japan)
Retailers pitch for loyalty in crisis Apr 16, 2009
While the likes of Future Group, Shoppers Stop, Westside and Reliance Retail are driving the focus on customer relationship management (CRM), restaurant chains like Speciality Restaurants (SRPL) are also gung-ho on the same. The CRM programmes are important for any retail chain and they work, especially during a recessionary trend. (India Times)
Fed up, beat down Apr 16, 2009
Flying today is like getting wet in a rain storm after a while you just accept you are going to get wet and deal with it, added Bob Dixon, who walks corporate clients through issues like customer relationship management. He flew 210,000 miles in 2008. (MSNBC -- Travel)
Sage Launches Online Portal, Free Billing Tool Apr 15, 2009
Software giant , best known in small business circles for its ACT customer relationship management suite and Peachtree Accounting and Simply Accounting software offerings, has launched a new online portal aimed at small business owners. Called , the site is intended as a destination to help would-be entrepreneurs learn how to start a business, give current business owners tools and resources to better run their operations, and to connect business owners with one another to help members grow... (SmallBusinessComputing)
NEC Develops Technology that Extracts Opinions from Text Data Apr 14, 2009
NEC plans to apply these technologies in new search services, analysis services for marketing activities, customer relationship management solutions, and to strengthen research and development activities aimed at further expanding these application fields in the future. 1: Recall ratio The ratio of sentences that can actually be extracted from among the sentences that should be extracted. (JCN Network, Japan)
JAZD adds Chris Selland as VP of Industry Marketing & Business Development Apr 11, 2009
Mr. Selland joined Aberdeen after the company acquired Reservoir Partners LP, a Customer Relationship Management (CRM) advisory firm which Mr. Selland founded in 2001. As the leading on-line directory driven marketing solution for B2B, JAZD Markets is changing the way on-line marketing works by aligning buyers and sellers together in highly informative, measurable and easy-to-navigate environments. (Yahoo News -- Press Releases)
Fujitsu's First Xeon 5500-based Power-Efficient PRIMERGY S5 Server Line Launched in Hong Kong Apr 9, 2009
"The new S5 generation of PRIMERGY servers make a real breakthrough in terms of lifetime ownership costs for business enterprises of all sizes in Hong Kong. Possible applications include databases, data centres, virtualisation, e-commerce solutions, enterprise resource planning and customer relationship management modules," said Mr James Pang, General Manager, Sales Department, Information System and Services Division, Fujitsu Hong Kong Limited. "The PRIMERGY S5 series are built to save time and... (JCN Network, Japan)
TCS bags $80m deal from UK agency Apr 8, 2009
According to the publication, software applications will include Oracles Siebel customer relationship management system and the TCS BaNCS banking software. Other software is likely to be sourced from IBM, Experian, Genysys and Oracle. (India Times, India)
Drive your own website Apr 7, 2009
Services such as GoodBarry and Interspire not only provide a CMS but also automated email marketing, customer relationship management (CRM) and e-commerce in the same application. This integrated approach is vital for those who want to track and analyse customer data in one system. (Sydney Morning Herald -- Technology)
NetSuite Connects with Salesforce.com Apr 4, 2009
com customer relationship management (CRM) on-demand software. SuiteCloud Connect for Salesforce. (Datamation)
Cable Show 2009: Acumen Launches 'Cable In The Cloud' With Salesforce.com Apr 2, 2009
com's customer relationship management service with cable operators' legacy sales, billing, operations support systems and other key enterprise systems. Acumen said it has completed enterprise-class cloud computing projects at three of the top five U.S.cable companies. (Multichannel News)
Astea Reports Fourth Quarter and Full Year 2008 Results Apr 1, 2009
Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at... (PR Newswire)
NTT Com and Digital Forest to Develop Web Analytics Solutions Mar 27, 2009
The new offerings will combine Digital Forests groundbreaking Visionalist Web-marketing analytics tool with Web-marketing consultation and total marketing system solutions, such as customer relationship management (CRM), contact centers, Web/EC solution, billing and settlements, digital signage, mobile applications, security, hosting and data centers. NTT Com and Digital Forest also will develop Web-marketing services that incorporate related systems for recommendation or search, e-mail... (JCN Network, Japan)
ATCO I-Tek Enters Into Deal With Multi-National Service Provider Mar 27, 2009
A division of Wipro Technologies, Wipro's BPO division is one of the largest BPO service providers on a global delivery platform, providing a broad spectrum of services across Customer Relationship Management (CRM), back office transaction processing, industry specific solutions and consulting. Wipro BPO has more than 20,000 employees and operates 17 state-of-the art delivery centres out of multiple locations around the world including the United States, India, Eastern Europe, China, Mexico,... (CCNMatthews Press Releases)
Microsoft Survey Forecasts Small Business IT Trends Mar 26, 2009
More than 50 percent of those surveyed considered Customer Relationship Management (CRM), virtualization, or IT consolidation as the best investment for maximizing business growth in a down economy. Nearly 40 percent expect an increased interest in business intelligence and identified it as a critical tool for helping to improve customer experience and increasing loyalty. (SmallBusinessComputing)
ERP Systems Implementation Helps Be... Mar 25, 2009
Customer Relationship Management. Projects. (Suite101.com)
Businesses leveraging technology to control costs Mar 25, 2009
For salespeople, California-based SugarCRM Inc. developed an open source for customer relationship management software as an alternative to the hugely popular and costlier Salesforce. com product. (Austin Business Journal, TX)
A New Solution for Auto Glass Shops to Give Instant Website Quotes Mar 25, 2009
It uses secure, real-time credit card and payment gateways, sells Google AdWords-style advertising, and automates customer relationship management. "With a well-designed Web site even lightly promoted, you will gain clients you couldn't get without a Web site," says Cantelon. (Yahoo News -- Press Releases)
Sage aims new CRM appliance at small business Mar 24, 2009
Sage North America on Monday unveiled SalesLogix Today, a new CRM (customer relationship management) software-hardware appliance aimed at small businesses. The vendor, which is partnering on the hardware side with Applianz Technologies, is including hardware system monitoring, nightly data backup and up to 30 hours of help from an administrator during the first three months of ownership. (InfoWorld)
Final ASP acquires Web hosting business, adds Microsoft Exchange, CRM to IT services Mar 24, 2009
As information technology services continue to shift to third-party companies, Memphis-based is continuing to grow with the acquisition of a Web hosting company and the addition of s customer relationship management solution to its service offerings. Casey Condo, Final ASP s owner, expects the additions and growth in other areas to push the company s revenue to $1. (Memphis Business Journal, TN)
Jingwei International Reports Fourth Quarter and Full Year 2008 Financial Results Mar 24, 2009
The Company's services include market segmentation, customer trend and churn analysis, fraud detection and direct marketing services such as telemarketing and WVAS. The Company also operates a software services business, which provides a broad range of billing systems, provisioning solutions, decision support and customer relationship management systems for China's leading mobile telecommunication carriers. The software services business strengthens sales opportunities for Jingwei's higher... (PR Newswire)
Amdocs redeems $330M in bonds Mar 17, 2009
-based Amdocs Ltd. (NYSE: DOX) provides billing and customer relationship management software to the telecommunications industry. Amdocs has more than 17,000 employees and reported fiscal year 2007 revenue of $2. (St. Louis Business Journal, MO)
SAP and Sybase To Bring Enterprise To Smartphones Mar 13, 2009
Mobile workers and sales professionals working in the field will have access to the SAP customer relationship management (CRM) solution, which will enable them to get real-time data on customers. The partnership plans to give mobile users access to customer data in both connected and disconnected modes with Sybase's technology. (Yahoo News -- Technology)
State, FERC Thawing an Icy Relationship Mar 11, 2009
Customer Relationship Management, SSSSaleslogix training, sales and support, CRM Customer Relatio;www ... CRM Customer Relationship ManagementEmail Marketing Solution Fully Integrated in SalesLogix - Free trial ... CRM Customer Relationship ManagementEmail Marketing Solution Fully Integrated in SalesLogix - Free trial. (Yahoo News -- Utility Industry Deregulation)
Oracle offers sourcing software as a service Mar 10, 2009
While Oracle has sold on-demand CRM (customer relationship management) software for some time, it makes sense for it to start with sourcing on the SaaS ERP side, since a number of specialized companies have already proven there's a viable market, said 451 Group analyst China Martens. Other on-demand sourcing and procurement vendors include PowerAdvocate, Ketera and Coupa, the last of which was formed by former Oracle employees. (InfoWorld)
iEnterprises Launches iComply, Lotus Notes Email Archiving and Compliance Software Mar 9, 2009
iEnterprises, the global desktop and wireless customer relationship management (CRM) experts, today launched iComply, a Lotus Domino email archiving and compliance software solution. iComply helps companies more efficiently capture and store Lotus Notes email for improved compliance with government regulations, corporate policy and electronic discovery (e-discovery). (Yahoo News -- Press Releases)
BBDO and Proximity to create more interactive campaigns Mar 7, 2009
On his new role as BBDO and Proximity Malaysias chief creative officer, Ng says he will be responsible for further integrating BBDO (mainstream advertising) and Proximitys (direct marketing, customer relationship management and digital work) creative departments. Ngs role is to integrate all of BBDO and Proximitys units, which include the stand-alone Maxis Hotlink unit. (The Star Online, Malaysia -- Business)
Churchill Downs Incorporated Reports 2008 Results Mar 5, 2009
Important factors that could cause actual results to differ materially from expectations include, without limitation: the effect of global economic conditions, including disruptions in the credit markets; the effect (including possible increases in the cost of doing business) resulting from future war and terrorist activities or political uncertainties; the overall negative economic environment, including current negative trends in consumer spending; the impact of increasing insurance costs; the... (Yahoo! Wire -- Entertainment News)
Photos: Expansion of Midmarket Program Provides Greater Cost Transparency and Shorter Project Cycles Mar 4, 2009
Interactive Online Tool Configures Companies' Solution Blueprint and Outputs Instant Cost Estimates of SAP(R) Business All-in-One Solutions - Now Includes Partner Offerings and Customer Relationship Management ... Midsize customers get further value from the from an additional configurator tool that allows them to configure customer relationship management (CRM) functionality online. (PR Newswire)
Collaboration a Key Element in Success of NTT America's Partner Program Feb 27, 2009
"Their method of collaboration is almost unheard of in the industry. It makes becoming an agent a much easier venture to swallow because you come out of the gates with the NTT America GIN direct sales team behind you, and they stay with you through the entire customer relationship management lifecycle.". "At the end of the day, our program is unique because we actually help the agent build their business," said, Rod Krzywicki, GIN regional sales vice president, NTT America. (JCN Network, Japan)
Salesforce Earnings Look Rosy Feb 27, 2009
He stuck it to Oracle repeatedly, pointing out that Salesforce beat out the database giant's Siebel customer relationship management (CRM) application at several companies, including Canon and DeVry University. "Highlighting the quarter was an enterprise agreement with EMC (NYSE: EMC) for about 17,000 subscribers, replacing the maintenance fee it was paying Oracle for its Siebel structure," Benioff said. (Datamation)
SaaS CRM plus integration gives users a single sign-on Feb 26, 2009
At least, that was the case at National Retirement Partners Inc. (NRP), which turned a well-known SaaS application for customer relationship management (CRM) into a single. More SaaS resources. (SearchCIO.com)
How to Turn Your Blog into a Prospect Producing Machine Feb 24, 2009
We have email programs that do everything but write the message themselves, we have website software and custom IDX s that allow us to list new properties quicker than we ever could before and we have state of the art CRM (customer relationship management) programs that can help us keep track of even the slightest details for each and every client. So what is the problem. (RealtyTimes)
Study: SaaS is Costly Over Time Feb 22, 2009
Raju Vegesna, chief evangelist at SaaS customer relationship management (CRM) Zoho, pointed out that there are a number of additional ways that using SaaS can save money. "With SaaS, upgrades, maintenance and support are included, so all customers pay for is the software," he said. (Datamation)
